Privacy Policy

PRIVACY POLICY

At Filament Fabrics & More ("FFM," "we," "us," or "our"), we are dedicated to protecting your privacy and handling your personal information securely and responsibly. This Privacy Policy outlines the types of information we collect, how we use it, and your rights regarding your data when you interact with our website, www.filament.co.in, and related platforms, including our social media platforms. By using our Website or engaging with us on any platform, you agree to the practices outlined below.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy applies to the collection, use, and sharing of personally identifiable information ("Personal Information") that FFM collects when you access or use our Website, purchase products, or interact with us through social media or other means.

It does not apply to third-party websites, platforms, or services that are not owned or controlled by FFM, even if you access them through links on our Website or social media.

FFM's services are intended for individuals over the age of 18. We do not knowingly collect Personal Information from minors. If we become aware that such information has been inadvertently collected, we will delete it promptly.

WHAT INFORMATION DOES FFM COLLECT?

  1. INFORMATION YOU PROVIDE TO US:
    • Name, email address, and phone number.
    • Shipping and billing addresses.
    • Order details, including garment customization preferences and measurements.
    • Feedback, inquiries, or responses to surveys.
    • Direct messages and interactions on social media platforms.
  2. INFORMATION COLLECTED AUTOMATICALLY:
    • Usage Data: Information such as your IP address, browser type, device information, and interactions with our Website.
    • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, track website usage, and deliver personalized recommendations. These include cookies for analytics, functionality, and advertising purposes.
    • You can adjust your browser settings to block cookies; however, this may limit the functionality of certain features on our Website.
  1. INFORMATION FROM SOCIAL MEDIA:
    • When you engage with us on social media platforms, we may collect publicly available information from your profile (e.g., username, comments, or posts). Any messages or content you share with us directly may also be stored for customer service purposes.

HOW DOES FFM USE YOUR INFORMATION?

We use your information to:

  1. Process and fulfill orders, including customized products like upcycled bags.
  2. Provide a personalized and seamless shopping experience.
  3. Communicate updates, promotional offers, and important notices.
  4. Improve our Website, social media presence, and overall customer experience.
  5. Collaborate with artisans to fulfill garment-based order requirements.
  6. Conduct analytics and research to understand customer preferences and improve services.
  7. Monitor and detect fraudulent activities or potential security breaches to ensure the safety of our services and users.

WILL FFM SHARE YOUR INFORMATION?

  1. THIRD-PARTY SERVICE PROVIDERS:
    • We may share your information with trusted third-party service providers to:
      • Process payments securely.
      • Fulfill orders through logistics and shipping partners.
      • Deliver marketing campaigns.
    • These providers only use your data as necessary to perform their functions and are bound by confidentiality agreements.
  2. BUSINESS TRANSFERS:
    • In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of the transaction.
  3. LEGAL REQUIREMENTS:
    • We may disclose your information if required by law or to protect the rights, property, or safety of FFM, its employees, customers, or others.
  4. USER-GENERATED CONTENT:
    • If you share testimonials, reviews, or posts featuring our products on social media and tag us, we may feature this content on our platforms, with proper attribution.

DATA RETENTION POLICY

  • We retain your data for as long as necessary to provide services, fulfill business and legal obligations, or improve our offerings.
  • If you request account deletion, we will deactivate your account and stop using your data for active business purposes. However, certain data may be retained for compliance with legal or regulatory requirements.

COOKIE POLICY

  • Types of Cookies: We use functional, analytical, and advertising cookies to enhance user experience, track website performance, and provide personalized recommendations.
  • Your Choices: You can manage or disable cookies through your browser settings. Note that disabling cookies may impact the functionality of some features on our Website.

IS PERSONAL INFORMATION ABOUT ME SECURE?

We take reasonable precautions to protect your Personal Information, including:

  • Secure payment gateways for transactions.
  • Restricted access to customer data.
  • Encryption and monitoring of sensitive data.

However, no system is entirely foolproof. You are responsible for safeguarding your account credentials and notifying us immediately of any unauthorized access.

WHAT PERSONAL INFORMATION CAN I ACCESS?

You may access and manage the following information via your account or by contacting us:

  • Name and contact details.
  • Shipping and billing information.
  • Order history and preferences.

If you would like to request a copy of your personal information or inquire about how it is used, please contact us at support@filament.co.in. A small processing fee may apply for detailed data requests.

WHAT CHOICES DO I HAVE?

You have control over your Personal Information in the following ways:

  • Opt-Out: Unsubscribe from promotional emails or newsletters.
  • Account Management: Update or delete your account information through your profile settings or by contacting us.
  • Account Deletion: Request to delete your account entirely by writing to support@filament.co.in. Note that some data may be retained for compliance with legal obligations or legitimate business purposes.
  • To limit data sharing through social media interactions, adjust your privacy settings on platforms like Instagram or Facebook.

DATA BREACH NOTIFICATION

In the unlikely event of a data breach, we will:

  • Notify affected users promptly, outlining the nature of the breach, the data involved, and steps being taken to mitigate risks.
  • Provide recommendations for affected users to protect themselves.

LIMITATION OF LIABILITY

  • FFM is not liable for issues arising from third-party service providers (e.g., payment gateways, logistics partners).
  • FFM is not responsible for user negligence, including sharing account credentials or willingly disclosing personal information on public platforms.

CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant updates will be communicated through our Website or via email. Continued use of our Website or services after changes are made signifies your acceptance of the revised terms.

QUESTIONS OR CONCERNS

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Company Name: Filament Fabrics & More Private Limited
Support Email: support@filament.co.in

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